All the little details it is good to make a note about.
The Stitching Project is the trading name of Kayef Stitching Project LLP a fully licenced social enterprise/ export house based in Rajasthan, India.
All wholesale orders are made and dispatched from India by Kayef Stitching Project LLP. Wholesale queries please contact us.
All Retail orders are handled from our Australian base- The Stitching Project-OZ.
The Stitching Project- OZ our online retail Shop.
Shipping & Returns
We ship Tuesdays.
Shipping Information
We use Australia Post to ship all items. A tracking number will be emailed to you with a confirmation of shipping. Please use your tracking number for an estimated time of arrival.
If you believe you should have already received you purchase, please contact Australia Post with your tracking number. If you need additional information please email TheStitchingProject.shop@gmail.com
Return Policy
Returns and Exchanges
We will gladly offer an exchange on our products for colour or size, provided we have the required item in stock. We will accept returns for faulty products; however we are unable to refund for the incorrect choice. We can instead offer an exchange. All refunds and exchanges are at the discretion The Stitching Project- OZ Retail Shop.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please check your order when recieved and let us know immediately if there is a problem.
Please email TheStitchingProject.shop@gmail.com should you need to exchange or return an item.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, with all tags attached.
All exchanges and returns are at the cost of the customer, enclose a post paid pouch with your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at TheStitchingProject.shop@gmail.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items may be exchanged, provided we have the alternate item in stock and at the same sale price.
Return Shipping
To return your product, first email us, TheStitchingProject.shop@gmail.com after conferring we will supply address for return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Wholesale Customers.
We are a fully licensed Export company based in India
Please contact us and we will email our workshop Terms and Conditions.
