DEFINITIONS
For the purposes of these Terms and Conditions, the word ‘class’ refers to any booking of a single class, workshop, short course, term course and/or any single class within a short course or term course.
CANCELLATION AND REFUND POLICY
TSP MAKE Studio reserves the right to amend or cancel a class or schedule at any time.
Due to small classes, we have a strict 14 day cancellation policy. If you cancel your class with less than 14 days notice, we may be able to offer you a limited credit (on single-day classes only, excluding private events) but we will not be able to provide a refund under any circumstances.
Cancellations within five (5) days of your class date will result in no refund and no credit transfer under any circumstances. You are welcome to send someone else in your spot. Please let us know if you choose to do so.
TSP MAKE Studio cannot accept responsibility for changes to student’s personal circumstances that prevent attendance.
Should a class be cancelled by TSP MAKE Studio for any reason, any student enrolled in that class will be contacted and offered a full refund or a credit toward a future class.
Payment of Fees
Class fees are listed with the class details on our website. Your booking is not secured until we have received full payment, unless otherwise arranged.
The easiest and fastest way to secure a spot is to book and pay via this website. All payments are processed securely
Cancellations and Transfers
If you notify us more than 14 days before your class or course, you may cancel and receive a full refund less a $15 administration fee.
For cancellations of single day classes and workshops only – If you notify us at least five (5) days before your class date, you may be offered a credit transfer. Credit transfers must be used within eight (8) weeks of your original class date. Cancellations within five (5) days of your class date will receive no refund and no credit transfer under any circumstances. This is due to our small class sizes and it being unlikely that we will be able to fill your spot in the timeframe.
For cancellations of multi-day classes/workshops/courses – if you notify us within 14 days or less of your start date, we are unable to offer a refund or credit transfer under any circumstances. This is due to requiring a longer timeframe to fill multi-day class spots.
For any class that you are unable to receive a refund or credit for, you are welcome to send someone else in your spot. Please advise us via email ahead of time of the name of the person attending in your place.
Missed Classes
It is your responsibility to keep track of your enrolment dates and times. TSP MAKE Studio will not send out reminders of your booking.
If you miss a class, a refund, credit or make-up class will not be offered.
Private Events
Initial $100 deposit must be received by the due date to secure your booking. Final balance must be received by the due date to retain your booking.
Initial deposit non-refundable once paid.
Cancellations 28 days or more before event date are refundable, less $100 deposit.
Cancellations 15-27 days before event date are eligible for a 50% refund, or a full credit less $100 deposit that must be used within eight (8) weeks of the original event date.
Cancellations 14 days or less before event date will receive no credit or refund under any circumstances.
If you do not meet payment due dates as per your booking invoice, TSP MAKE Studio reserves the right to cancel your booking and apply the above refund policy.
GENERAL TERMS
Attire
Students are advised to wear clothing that they do not mind getting dirty or stained. Enclosed footwear is recommended for all classes.
Student Conduct
TSP MAKE Studio is a shared space and we want everyone to enjoy their time here. We expect students to respect fellow students, tutors, artwork and property.
When using materials and equipment, students are required to observe and follow the instructions available relating to cleaning, handling and storing.
Student Artworks and Storage
Due to limited storage space you will need to take your materials and kit with you.
Discrimination and Inappropriate Behaviour
Discrimination on the grounds of a person’s age, race, sex, gender, sexuality, marital status, physical or intellectual disability, or religion will not be tolerated. Any discriminatory, inappropriate, disruptive, abusive or threatening behaviour may result in removal from the class. In this instance a refund will not be provided.
Liability
TSP MAKE Studio and its employees are not liable or responsible for any accidental injury to students or any loss or damage to personal possessions.
Prices
All prices are quoted in Australian Dollars ($AUD), and are subject to change without notice.
If an item is listed at an incorrect price, we reserve the right to refuse, cancel or limit any booking placed at the incorrect price.
BOOKING ON BEHALF OF OTHERS
It is the responsibility of the person booking a class to inform any student/s they book on behalf of, of our terms and conditions.
AGREEMENT
By booking any class or event with us, you are confirming that you have read, understood and agree to our terms and conditions.